Frequently Asked Questions

For answers to frequently asked questions about your existing loan, please head over to our Existing Customer Frequently Asked Questions page.


Protect Yourself From Fraud

Scam artists are stealing millions of dollars from distressed homeowners by promising immediate relief from foreclosure. If you receive an offer, information, or advice that sounds too good to be true, it probably is. Don’t let them take advantage of you, your situation, your house, or your money.

  • Beware of any person or organization that asks you to pay a fee in exchange for housing counseling services or modification of a delinquent loan.
  • Beware of anyone who says they can “save” your home if you sign or transfer over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your lender to forgive your debt.
  • Never make your loan payments to anyone other than your lender without their approval.
  • Don’t sign papers in exchange for a promise that someone else will pay off your loan.
  • Legitimate loan servicers want you to call them back. Ask for a main number, check that the number is connected to the agency or lender and call them back. Scammers are disguising their numbers as loan servicer phone numbers and government agency phone numbers, a fraudulent practice more commonly called “Spoofing”. If it doesn’t feel right, call them back on a number you obtain yourself from their website.  If they are legitimate: they will be patient and wait for you.