Welcome to our Loan Payoff Request service. For your security, please note that, by law, we can only provide loan information, including details on full or partial payoffs, to our authorized borrowers.
If you are not currently our authorized borrower but require a payoff, please be advised that you must obtain authorization from our authorized borrower. To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization form to our loan servicing department. You can attach the signed authorization form below.
Please be advised: Processing time for payoffs statements is up to seven business days, and payoffs will not be processed without proper authorization. We appreciate your patience during this period.
For your first payoff request, no fee will be assessed. However, following the initial request, we reserve the right to charge a $10 fee for each additional payoff quote requested.
If you are the mortgage servicer or holder of a lien on the property, it is our policy not to furnish third-party payoff requests unless our customer is more than 90 days delinquent. As required under Tax Code §32.06(f), we will notify you if this property owner becomes more than 90 days delinquent. At that point, we will gladly provide a payoff statement and accept your payment on the account.
Once the final payment has cleared our bank, we ask our customers to allow four to six weeks for the release of lien to be prepared and recorded. County clerk offices that do not offer online e-recording functionality may take longer. A copy of the recorded release of lien will be emailed to you upon completion.
Thank you for your understanding and cooperation in adhering to our authorization process.
