*IMPORTANT PAYMENT FEE INFORMATION: USIO, our online payment vendor, charges a 2.49% convenience fee on all debit card payments plus an additional $0.30. If payment is made by ACH or E-check, USIO charges a $0.50 convenience fee per transaction. Credit Cards or pre-paid cards cannot be used. Hunter-Kelsey receives no part of these fees. Payments made by phone or online will be assessed these fees. Only payments made by check, money order, or recurring ACH payments processed by Loan Servicing are free, with no extra fees.
If you are already enrolled in the Customer Portal and would like to access account information or make a payment, you will need your User ID and Personal Identification Number (PIN) to login.
User ID = Loan Number
PIN = Last 4 digits of your social security number or EIN
Note: If you have previously registered and cannot access the Customer Portal, please click on the “Forgot Password” link on the Customer Portal page to reset your PIN.
To access your account click the button below:
If you have more than one loan with Hunter-Kelsey, once you are logged into the Customer Portal, you will be able to navigate and link your secondary loans to your Customer Portal account.
Payments made online will be assessed fees by USIO, our online payment vendor, as follows:
- Debit Card – 2.49% of the transaction amount plus $0.30
- ACH or E-Check – $0.50 per transaction
First Time Customer Portal Users
Hunter-Kelsey offers an online Customer Portal for customers with active accounts. To enroll in the Customer Portal, please complete the following form and your request will be processed by our Servicing Department. If you are already registered you can skip to the customer portal section below.
Once the request is authenticated, you will receive an instructional email informing you that your account has been activated for Customer Portal access.
Payment by Mail – Mailed payments should include your Account Statement and a check or money order. Please include your account number in the memo section of your check or money order. Mail the payment to the address as printed on your Account Statement.
Payment by Phone – Call our friendly collections team at 866-456-3839 to make payments by debit card or ACH (e-check). We are available Monday – Saturday 8am – 5pm. Closed Sunday. *(See above: Important New Information about new payment fees)
Automatic Payments – Call us at 866-456-3839 and ask to be set up for recurring ACH payments or download our ACH Form and return to us via mail, fax, or e-mail. ACH is free of extra fees! We are available Monday – Saturday 8am – 5pm. Closed Sunday.
Note: Full payments are required in order to receive credit for the payment. Payments for less than the full amount in your plan agreement will not be credited to your account, but will be held until additional payments are added up to the full payment amount and then credited.
ATTN: We are not the county tax office. This web site is only for people intending to make a loan payment to Hunter-Kelsey of Texas, LLC.