*IMPORTANT PAYMENT FEE INFORMATION: We offer several ways for you to make your payment. Please note that our online payment vendor, PayNearMe, assesses the following convenience fees depending on the payment method chosen. Hunter-Kelsey does not receive any portion of these fees.
- One-Time Debit Card: $5.99 per transaction
- Recurring Debit Card: $4.99 per transaction
- One-Time ACH (e-Check): $5.99 per transaction
- Recurring ACH (e-Check): $0.00 per transaction
- PayPal: $6.99 per transaction
- Venmo: $6.99 per transaction
- Cash App: $6.99 per transaction
- Payments Made at Retail Locations (cash): $5.99 per transaction
Pre-paid cards or credit cards cannot be used.
Payments made by phone or online will be assessed these fees. Only payments made by check, money order, or recurring ACH payments processed are free, with no extra fees.
Customer Portal
To access your Customer Portal account, click the button below:
To login to your portal account, you will need your:
1. Loan Account Number
2. 5-digit Mailing Address Zip Code
3. Either your email address or mobile phone number
If you have more than one loan with Hunter-Kelsey, you will need to login to each Loan Account separately. You cannot link your accounts to a single login.
Payment Online
Payments can be made online through the Customer Portal. Click here to access the Customer Portal.
Automatic Payments
Your account can be set up on Recurring ACH. Recurring ACH payments are payments you instruct us to automatically process through your bank account at a regularly scheduled time. Recurring ACH payments set up online or by the Servicing Team are a FREE service! To do so, you can login to your portal account to set up recurring ACH or download our ACH Form and return to us by email at loanservicing@hunterkelsey.com.
You can also return it to us:
By mail:
Hunter-Kelsey of Texas
c/o Servicing Department
7200 N. MoPac, Suite 120
Austin, TX 78731
Call 866-456-3839 if you need assistance.
Payment by Phone
Customers may make payments by phone using our automated system by calling
737-265-6949. When using the automated phone system, you will enter your alphanumeric loan account number into the phone by replacing any letters with the “*” symbol. For example:
Loan number A12345 would be entered as *12345.
Through the automated phone system, you may make a one-time payment. The payment options through the automated phone system incur a $5.99 convenience fee per transaction assessed by our third-party payment vendor, PayNearMe.
Call our servicing team at 866-456-3839 Monday through Saturday from 8:00am to 5:00pm for assistance. Closed Sunday. *(See above: Important Information about new payment fees)
Payment by Mail
When mailing a payment, include a copy of your Account Statement. Be sure to include your Account Number in the memo section of your check or money order. This will ensure prompt application of your payment to your account. Payments should be mailed to the address as printed on your Account Statement. Payments made by check or money order do not incur any additional fees.
Note: Full payments are required in order to receive credit for the payment. Payments for less than the full amount in your plan agreement will not be credited to your account, but will be held until additional payments are added up to the full payment amount and then credited.
ATTN: We are not the county tax office. This web site is only for people intending to make a loan payment to Hunter-Kelsey of Texas, LLC.
